Policies

Welcome

Check out the tabs below for more information and please contact me personally for any of your unanswered questions: jocelyn@celestialinks.com and I’d be happy to help you out!

PAYPAL:
I accept Paypal (you don’t need a Paypal account to use Paypal, just a bank account or credit card- follow along with the steps after you decide to purchase. It’s really easy, and if you hit a snag I will help you out).

CHEQUES:
I can also accept personal cheques from fellow Canadians, but the cheque must clear prior to shipping.

EMAIL MONEY TRANSFER:
In Canada, you can send me an Email Money Transfer. Again, this is really easy to do. Please contact me at jocelyn@celestialinks.com to make arrangements.

WIRE TRANSFER:
Finally, for those out of Canada, you can send me a wire transfer, just contact me for the necessary information. This method does incur an ten dollar charge on my end, which will be added to your invoice.

SHIPPING OPTIONS:
I ship through Canada Post Parcel service in Canada and internationally. **Please choose the type of service that provides you the timing, tracking, or signature options that you desire. Some types provide insurance, however, let me know if you want me to add more (use the shipping notes area). If you’d prefer to ship through Fedex or another carrier, please email me and I will make those arrangements.

WHEN DO I SHIP?
I generally drop packages to my shipping agent twice a week. I am in Victoria, Canada, so please keep that in mind if you are outside of Canada. I ship to your address, unless otherwise requested. Please double-check that your address is correct.

GIFT WRAPPING AND PACKAGING:
All of my pieces come in attractive jewellery boxes ready to present as gifts.

If the person for whom you are purchasing the piece shares your address, please be aware of the following: International export law dictates that the detailed contents of packages, and their value, be clearly marked on the outside of the package. This means that if they see the package before you do, they can easily tell what they are being gifted with. I am happy to ship to your workplace, a friend, or a relative, when secrecy is necessary.

IMPORT FEES, CUSTOMS FEES AND TAXES:
I am shipping from Victoria, Canada. Any customs fees, import taxes, duties, tariffs, etc. charged by your government are not included in the selling price nor the shipping cost in my shop. Please be aware of any extra costs your country may charge you for importing pieces from Canada. However, the declared value of your item will be listed on the import/export paperwork- this is the amount you paid for your item. It will be marked as ‘merchandise’, and not a ‘gift’. I am NOT authorized to collect your country’s import fees and taxes, and they are not included in your purchase price. If you are unsure of the import fees/regulations for your country, please contact your local Customs office for precise information.

INSURANCE:
Your piece will be insured as you request, or as your shipping choice specifies. Please also be aware that it is not possible to have international jewellery shipments out of Canada sent with more than $1,000 CAD of insurance coverage. If you would like this insurance policy on your shipment, you must let me know prior to having your item shipped to you. Get in touch for a quote on an insurance upgrade to your location.

Please be aware of the amount your package is insured for as I cannot be held responsible for pieces that are lost or damaged in the mail, beyond their insured value. Please get in touch for an insurance upgrade should you wish full insurance.

TRACKING NUMBER:
Not all shipping choices come with a tracking number. Please choose the one that does if this is important to you.

JEWELLERY RETURNS: Returns of non-custom pieces can be made, but you must notify me within two days of receiving your package that you wish to return it. I do not offer refunds but will happily exchange your order if you have changed your mind or have any problems with your purchase. Shipping is non-refundable.

I am extremely careful and particular in my work habits, but if you find a defect in workmanship, I will repair a piece that is returned to me. Please notify me within two days of receiving and reviewing your package.

CHANGED YOUR MIND ON A CUSTOM PIECE?
I do not provide refunds or returns on any custom pieces. I always send multiple, detailed photos of your custom piece before I ship, so you can clearly see what you will be receiving. Please be sure of your commitment to your piece prior to purchasing.

I am extremely careful and particular in my work habits, but if you find a defect in workmanship, I will repair or rework a custom piece that is returned to me – refunds are not possible.

PAYPAL:
I accept Paypal (you don’t need a Paypal account to use Paypal, just a bank account or credit card- follow along with the steps after you decide to purchase. It’s really easy, and if you hit a snag I will help you out).

CHEQUES:
I can also accept personal cheques from fellow Canadians, but the cheque must clear prior to shipping.

EMAIL MONEY TRANSFER:
In Canada, you can send me an Email Money Transfer. Again, this is really easy to do. Please contact me at jocelyn@celestialinks.com to make arrangements.

WIRE TRANSFER:
Finally, for those out of Canada, you can send me a wire transfer, just contact me for the necessary information. This method does incur an ten dollar charge on my end, which will be added to your invoice.

SHIPPING OPTIONS:
I ship through Canada Post Parcel service in Canada and internationally. **Please choose the type of service that provides you the timing, tracking, or signature options that you desire. Some types provide insurance, however, let me know if you want me to add more (use the shipping notes area). If you’d prefer to ship through Fedex or another carrier, please email me and I will make those arrangements.

WHEN DO I SHIP?
I generally drop packages to my shipping agent twice a week. I am in Victoria, Canada, so please keep that in mind if you are outside of Canada. I ship to your address, unless otherwise requested. Please double-check that your address is correct.

GIFT WRAPPING AND PACKAGING:
All of my pieces come in attractive jewellery boxes ready to present as gifts.

If the person for whom you are purchasing the piece shares your address, please be aware of the following: International export law dictates that the detailed contents of packages, and their value, be clearly marked on the outside of the package. This means that if they see the package before you do, they can easily tell what they are being gifted with. I am happy to ship to your workplace, a friend, or a relative, when secrecy is necessary.

IMPORT FEES, CUSTOMS FEES AND TAXES:
I am shipping from Victoria, Canada. Any customs fees, import taxes, duties, tariffs, etc. charged by your government are not included in the selling price nor the shipping cost in my shop. Please be aware of any extra costs your country may charge you for importing pieces from Canada. However, the declared value of your item will be listed on the import/export paperwork- this is the amount you paid for your item. It will be marked as ‘merchandise’, and not a ‘gift’. I am NOT authorized to collect your country’s import fees and taxes, and they are not included in your purchase price. If you are unsure of the import fees/regulations for your country, please contact your local Customs office for precise information.

INSURANCE:
Your piece will be insured as you request, or as your shipping choice specifies. Please also be aware that it is not possible to have international jewellery shipments out of Canada sent with more than $1,000 CAD of insurance coverage. If you would like this insurance policy on your shipment, you must let me know prior to having your item shipped to you. Get in touch for a quote on an insurance upgrade to your location.

Please be aware of the amount your package is insured for as I cannot be held responsible for pieces that are lost or damaged in the mail, beyond their insured value. Please get in touch for an insurance upgrade should you wish full insurance.

TRACKING NUMBER:
Not all shipping choices come with a tracking number. Please choose the one that does if this is important to you.

JEWELLERY RETURNS:
Returns of non-custom pieces can be made, but you must notify me within two days of receiving your package that you wish to return it. I do not offer refunds but will happily exchange your order if you have changed your mind or have any problems with your purchase. Shipping is non-refundable. 

I am extremely careful and particular in my work habits, but if you find a defect in workmanship, I will repair a piece that is returned to me. Please notify me within two days of receiving and reviewing your package.

CHANGED YOUR MIND ON A CUSTOM PIECE?
I do not provide refunds or returns on any custom pieces. I always send multiple, detailed photos of your custom piece before I ship, so you can clearly see what you will be receiving. Please be sure of your commitment to your piece prior to purchasing.

I am extremely careful and particular in my work habits, but if you find a defect in workmanship, I will repair or rework a custom piece that is returned to me – refunds are not possible.